MSFT Privacy Policy
Last updated: December 09, 2025
MSFT (“we”, “us”, “our”) operates this website and online store (the “Services”). Our platform is powered by Shopify. We also use service providers including GoKwik and Razorpay to support checkout, payments, shipping, and fraud prevention.
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use the Services.
By accessing or using the Services, you confirm that you understand and agree with this Privacy Policy.
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1. Personal Information We Collect
We may collect and process the following types of personal information:
• Contact Information such as name, phone number, shipping/billing address, and email.
• Payment Information such as payment confirmation, UPI or card tokens, and transaction records.
• Order Information including products viewed, cart activity, wishlist data, orders, returns, cancellations.
• Account Information such as username, password (encrypted), saved preferences.
• Communication Data when you contact support or interact with us.
• Device Data including IP address, browser type, operating system, device identifiers.
• Usage Data such as timestamps, navigation, clicks, and page visit patterns.
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2. Sources of Personal Information
We may collect information from:
• You (directly)
• Shopify (store infrastructure)
• Razorpay (payment infrastructure)
• GoKwik (checkout & fraud assessment)
• Shipping partners
• Analytics tools (cookies, browsing behaviour)
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3. How We Use Personal Information
We use your information to:
• Process and fulfill orders
• Verify and complete payments
• Provide shipping and delivery updates
• Support returns and exchanges
• Detect and prevent fraudulent orders (through Razorpay & GoKwik)
• Improve website performance and customer experience
• Personalize product recommendations
• Communicate with you regarding your orders or inquiries
• Comply with legal obligations and regulatory requirements
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4. Payments & Checkout
When you check out using Razorpay or GoKwik:
• Razorpay and GoKwik may collect limited personal and device data to:
• validate payments
• assess risk
• prevent fraudulent activity
• comply with applicable financial or regulatory requirements
We do not store full card numbers or banking credentials.
That is handled securely by Razorpay.
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5. Disclosure of Personal Information
We may share your information with:
• Shopify (store hosting, checkout, analytics)
• Razorpay (payment processing, risk and fraud detection)
• GoKwik (COD validation, RTO and risk assessment)
• Shipping partners (to deliver your order)
• Cloud and hosting providers
• Law enforcement, if required by law
We do not sell personal data.
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6. Relationship with Shopify
Our store is hosted by Shopify, which may store your information on secure servers outside India.
Shopify may process:
• Checkout activity
• Device data
• Transaction metadata
If in future we enable Shopify Audience features, Shopify may use aggregated merchant data to improve commerce performance.
Shopify Privacy Policy:
https://privacy.shopify.com/en
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7. Relationship with Razorpay
We use Razorpay to process online payments.
Razorpay may collect:
• Contact info (email/phone)
• Tokenized card/UPI information
• Payment timestamps
• Transaction logs
• IP & device signals (for fraud prevention)
Razorpay retains some records to comply with:
• Anti-fraud laws
• Banking regulations
• Network compliance standards
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8. Relationship with GoKwik
We use GoKwik to:
• Verify COD orders
• Reduce RTO losses
• Perform fraud screening
• Offer UPI checkout options
GoKwik may collect limited device and transaction information as part of this process.
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9. Cookies & Tracking
We use cookies to:
• Maintain cart state
• Improve browsing experience
• Track usage insights
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10. Children
We do not knowingly collect information from minors.
If you believe a child has shared data with us, contact us and we will remove it.
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11. Data Security
We use reasonable safeguards to protect your information, but no method of transmission over the internet is 100% secure.
Do not share account credentials with others.
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12. Data Retention
We retain data only as long as needed to:
• Provide services
• Maintain records
• Fulfill legal or regulatory requirements
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13. International Transfers
Some data may be stored or processed outside India due to Shopify infrastructure.
This may include countries with different data protection standards.
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14. Your Rights
You may request:
• Access to data we hold about you
• Correction of inaccurate information
• Deletion of your information (where legally permitted)
We may need to verify your identity before responding to a request.
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15. Changes to This Policy
We may modify this Privacy Policy when needed and update the “Last Updated” date at the top.
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16. Contact Us
For privacy-related questions or requests, contact us at:
📧 themsftstudios@gmail.com
📍 483/1 Sirpur Dhar Road, Indore, India